Reliable performance in all of our public sector verticals has helped ISF build lasting relationships with our state government clients.
ISF developed the Strategic Plan for Online Education for a State of Florida education entity, to help guide the state in the development and implementation of system policies and legislative budget requests related to online education with a focus on three primary elements: Quality, Affordability, and Access. ISF reviewed, analyzed, and consolidated information from three working groups prescribed to the primary elements and refined goals, strategies, and tactics to better align to the customer’s overall vision.
ISF also provided strategic planning for a statewide college library organization. A task force was created to determine a vision and develop a strategic plan for the future of academic library access, resources, and services in Florida. This strategic plan utilized survey data to assess the ramifications of the current trends on Florida’s statewide library centers and associated software and its impact on students, faculty, and the academic community, all with a goal to establish a single, joint library organization to replace legacy organizations in support of academic libraries throughout the state.
ISF has leveraged our detailed understanding of government regulatory agency systems to assist a large Texas regulatory agency in defining its systems, data models, data dictionaries, and interfaces supporting inspections processes across the enterprise with the overall goal of standardizing and refining the processes into a single workflow. The new workflow will be used to define requirements for potential technology solutions.
For this project, ISF employed our proven methodology for evaluating existing workflows. Our approach included a series of work sessions and interviews, onsite research and information gathering, and assessment of the mapped workflow.
In addition to business process analysis, ISF also conducted a technical systems review, which included careful examination of the agency’s applications and systems, data integration, and interfaces between the systems. We developed a conceptual data model and a data dictionary for standardized integrated data control.
Overall, our work identified areas for streamlining and combining processes for greater overall efficiency. Along with identifying areas for potential improvement, ISF is assessing the value and impact of our recommendations in collaboration with the client, and providing a clear and well-organized implementation strategy.
ISF has 40 years of experience providing IT services to public and private clients throughout the United States. We also have over 25 years of experience providing a wide range of services to state government and related infrastructure across the country.
We developed and continue to support the Building Code Information System (BCIS) under the purview of the Florida Building Codes and Standards section of the Florida Department of Business and Professional Regulation (DBPR). Originally launched in 2000, BCIS houses a wide range of tools and information for building inspectors, contractors, builders, manufacturers, consumers, and the general public.
During ISF’s 18-year partnership with DBPR, BCIS has served Florida’s building community and its citizens, providing notable value to the State of Florida. The system streamlines access to formerly disparate processes into one central interface, improving the efficiency and effectiveness of licensing, regulation, and customer service.
In its 2018 edition of Rating the States, the Insurance Institute for Business & Home Safety (IBHS) has ranked Florida #1 in building code protection, noting that Florida’s modern building codes are “highly effective in reducing the amount of storm-related damage.” This report comes after evaluation of 47 critical data points throughout hurricane-prone states. On a scale of 100 possible points, Florida earned a score of 95, standing out among US states in the IBHS analysis of three key areas: code adoption and enforcement, licensing, and building official training and certification.
ISF has developed and continues to support an online system to process Federal food claims for providing nutritious meals to low-income children, submitted by independent, home, and childcare centers throughout Florida to a large State of Florida agency. This system supports both application processing and payment claim processing. Using the system, any eligible childcare provider in Florida can update contact information or submit monthly claims for payment reimbursement online. To retrieve data, the state and the approved childcare providers are able to generate online reports. Statewide performance measures are also captured in the system.
ISF provided support for a system collecting critical information about hospital systems, capacity, and specific needs. During active hurricane response, this system safeguarded public health by providing real-time bed availability and facility status information for hospitals in 67 counties.
With hundreds of special needs shelters opened as part of hurricane response, ISF supported a statewide notification system to reach more than 200,000 licensed medical professionals to request volunteers for the disaster response. Over 5,000 volunteers responded to these notifications, allowing the state to provide care to special needs evacuees.
We host and support an innovative tool used to help epidemiologists to communicate with each other about the very latest information involved in the response to particular pathogens. With this tool, health professionals can share information and discuss issues in various threads and message boards. Each user can customize their experience by subscribing to specific threads that apply to their area(s) of expertise and responsibility. ISF is also currently developing a mobile-friendly version of this tool that can be used both offline in the field, uploading the collected data when the user is within range of a wireless network.
ISF has also developed and provided enhancements for a critical state repository of reportable disease case information, including improved functionality for reporting locally acquired cases, improved and expedited CDC reporting capabilities, additional epidemiological data reporting for medical professionals and public health responders, and expedited lab processing and reporting.
We created the Integrated Emergency Operations Management System (IEOMS) in response to payroll and other administrative challenges associated with natural disasters and emergencies. This system represents a more than $1 million state government investment to support State Active duty missions.
With our country’s heightened focus on homeland security, coupled with the continual threat of hurricanes and other natural disasters, National Guard activations continue to rise and multiple/simultaneous activations have become more likely. When the Guard is activated for an emergency operation, a number of different sources including FEMA and the state governments eventually pay the costs of the operation. The reimbursement of these operations requires a significant amount of supporting materials as well as the ability to plan for the anticipated costs.
Prior to the system, administrative functions for some National Guard members were performed manually and the consequences of these processes were felt through over-estimated costs of operations, time consuming data entry from illegible faxes or garbled phone calls, and incorrect payments to Service Members. It was of the utmost importance to use automation to streamline administrative tasks. The resulting IEOMS system was completed in June 2006 and contains various system modules that support State Active Duty (SAD) tasks. ISF also provides IEOMS system support.
Since its initial creation, ISF has installed the IEOMS system in several states and continues to expand service to National Guards throughout the country.