ISF provided a detailed assessment of the current state of several aspects of the technology used in the Division of Waste Management within the
Central Florida Expressway, Customer Call Center Assessment and Procurement
The Central Florida Expressway Authority (CFX) sought assistance in assessing its call center and developing a modernization plan for their call
Hillsborough County, Florida, Call Center Assessment
The Hillsborough County Board of County Commissioners sought assistance in assessing its nine call center locations to improve overall customer