The Florida Department of Management Services (DMS) was tasked to implement a statewide communications system and to create the Joint Task Force on
Florida Department of Transportation Roadway Characteristics Inventory Geospatial Roadway Data Strategic Framework
The Florida Department of Transportation (FDOT) coordinates the planning and development of a safe, viable, and balanced state transportation system
Florida Department of Environmental Protection, Business Process Improvement, ERIC Analysis Phase I
ISF provided a detailed assessment of the current state of several aspects of the technology used in the Division of Waste Management within the
Central Florida Expressway, Customer Call Center Assessment and Procurement
The Central Florida Expressway Authority (CFX) sought assistance in assessing its call center and developing a modernization plan for their call
Hillsborough County, Florida, Call Center Assessment
The Hillsborough County Board of County Commissioners sought assistance in assessing its nine call center locations to improve overall customer
University of Texas Southwestern Immunization Business Process Mapping and Redesign
The Immunization Unit at the Texas Department of State Health Services (DSHS) and the University of Texas Southwestern engaged ISF to study and
Railroad Commission of Texas, IT Assessment and Strategy
ISF provided an evaluation of the capabilities, architectures, systems, strategies, methodologies, and organizational policies and structures of the