Process
ISF helps your organization assess, analyze, plan, and improve processes, with approaches built of steps like these:
- Evaluating what works and what doesn’t
- Assessing the impacts of technology solutions in place
- Evaluating new solutions and potential impacts
- Conducting market assessments to identify best practices or solutions
- Engaging stakeholders
- Defining business requirements
- Establishing new processes and train staff
- Establishing implementation strategies that provide step-by-step actions to successfully move your organization toward your long-term goals
Florida Department of Management Services, SLERS IV&V
The Florida Department of Management Services (DMS) was tasked to implement a statewide communications system and to create the Joint Task Force on State Agency Law Enforcement Communications. The Department also oversees the Statewide Law Enforcement Radio System (SLERS), a single, unified digital radio network […]
Florida Department of Transportation Roadway Characteristics Inventory Geospatial Roadway Data Strategic Framework
The Florida Department of Transportation (FDOT) coordinates the planning and development of a safe, viable, and balanced state transportation system serving all regions of the state. To measure, capture, and report information about travel ways, FDOT utilizes the Roadway Characteristics Inventory (RCI) system. A variety […]
Florida Department of Environmental Protection, Business Process Improvement, ERIC Analysis Phase I
ISF provided a detailed assessment of the current state of several aspects of the technology used in the Division of Waste Management within the Florida Department of Environmental Protection (DEP). This included Business Analysis and Project Management work to develop a complete analysis of the […]
Central Florida Expressway, Customer Call Center Assessment and Procurement
The Central Florida Expressway Authority (CFX) sought assistance in assessing its call center and developing a modernization plan for their call center operations, including both technology and business process outsourcing procurement activities to increase external vendor accountability and improve the customer experience. Our team reviewed […]
Hillsborough County, Florida, Call Center Assessment
The Hillsborough County Board of County Commissioners sought assistance in assessing its nine call center locations to improve overall customer service and satisfaction, with a focus on the utilization of a centralized intake function or outsourcing model. The goals for the project included reviewing performance […]
University of Texas Southwestern Immunization Business Process Mapping and Redesign
The Immunization Unit at the Texas Department of State Health Services (DSHS) and the University of Texas Southwestern engaged ISF to study and analyze the Texas Vaccines for Children (TVFC) and Adult Safety Net (ASN) programs. ISF conducted an analysis of the cost effectiveness, administration […]
Railroad Commission of Texas, IT Assessment and Strategy
ISF provided an evaluation of the capabilities, architectures, systems, strategies, methodologies, and organizational policies and structures of the Commission with goal of identifying an ideal future state and clear action plan for consolidation of systems and processes to move the RRC forward. In our work […]