The resources linked below provide further detail about ISF’s service offerings.
Overview of Services
We began in Florida in 1979 and has served State of Florida government for over 40 years, along with work in 19 states. In the past 15 years alone, we have completed hundreds of projects for over 20 Florida agencies, along with dozens of local governments and institutions of higher education. In total, ISF has delivered over 1,500 projects to public sector clients.
ADA Website Accessibility Compliance
Non-compliant websites can cost public agencies money and reputation as legal action in website accessibility cases continue to rise. ISF employs a holistic approach to assess, remediate, maintain, and ensure required compliance.
ARRO and Title 32
ISF’s ARRO system facilitates COVID-19 response by giving states a centralized system that allows them to work more efficiently when preparing for an activation or emergency, enabling them to manage events and expedite the recovery and reimbursement process more efficiently than any other software, even when operating under Title 32.
ARRO and Utilities
ARRO is a cloud-enabled tool that allows utility companies to effectively track employee time, equipment, and materials that are used during an emergency response. Care for Your People, Respond Better, and Recover Faster with ARRO.
Business Continuity Assessment and Planning
ISF provides strategic leadership, process documentation, and proactive planning, your keys to assessing and identifying your organization’s strengths and opportunities to protect continuity of operations during a disruptive event of any kind.
Business Process Improvement
Adapting to remote work and other office workflow changes can strain limited agency resources. ISF has a proven approach for achieving business and technical process improvements and is a trusted and reliable partner to help rethink and redesign the way your agency’s work is done. With your vision and our expertise, we can achieve dramatic improvements to support your mission.
Call Center Assessment
ISF has a strong history of successful project work in government call centers. We bring refined tools, models, and implementation capabilities to support rigorous and transparent assessment, procurement, and management of call center operations.
We have a long history of data integration and developing systems and processes that enable data-driven decisions, improve service and financial accountability, drive performance outcomes, and facilitate data management and data sharing across the enterprise. We put this experience to work for you, driving measurable improvements in agency performance.
Every phase of the Emergency Management Cycle is critical as you prepare for an emergency situation. ISF can help your agency Prepare, Respond, Recover, and Mitigate as part of a comprehensive emergency management plan.
Emergency Response Reimbursement
From wildfires to pandemic response to civil unrest, the 2020/21 fiscal year brought unprecedented challenges with emergency situations throughout the state of California. The California Military Department (CMD) used ARRO to track $55 million in personnel, tactical/non-tactical equipment, and aviation expenses. ARRO enabled CMD to receive cash reimbursement for 80% (approximately $45 million) of reimbursable expenses by the end of the fiscal year.
Environmental Agency Consulting
ISF has worked with state environmental agencies for four decades, helping navigate public sector organizations across the ever-evolving landscape of technology and business processes. Our work includes strategic planning, business process improvements, application, web, and mobile development, modernization strategy and implementation, hosting and support, and data management, analysis, and migration.
The average RPF/ITN can take several years from initial planning and preparation to awarding a contract. If your Lottery is planning to procure a central gaming system or instant ticket printing and distribution services within the next five years, ISF can help you prepare now.
Lottery Strategic Planning
With extensive public sector strategic planning experience, ISF can help your Lottery evaluate and develop the strategies you need to meet future revenue expectations in a rapidly changing marketplace.
Staffing Analysis and Planning
Staffing Analysis and Planning enables organizations to plan and allocate resources during budget cycles, particularly when the needs and responsibilities of the organization and its constituents are changing. ISF helps you to Solve the Future with careful analysis of your personnel needs and developing staffing plans to help you meet those needs.
You are working hard to ensure the future health and safety of Florida’s citizens. Timely strategic planning can energize your organization, support changing requirements, and meet demands on enterprise capabilities. Your ability to prioritize efforts is greatly enhanced by support from experienced partners, dialed-in assessments, and effective articulation of your strategy. ISF can meet your strategic planning needs and support your future vision.
Web Content Accessibility Management
Constituents with diverse abilities such as visual or hearing impairments can encounter audio, visual, and navigation access barriers when accessing web-based content on government agency websites. This can result in costly federal lawsuits, high-dollar settlements, and damage to your agency’s reputation. ISF’s holistic approach to Web Content Accessibility Management employs a proven methodology to Assess, Remediate, and Maintain ADA compliance.